Didem Yeni
Head Of Support at Zeplin
San Francisco, California, United States
Summary
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Senior🎓
Top SchoolDidem Yeni is an experienced software and customer support leader based in San Francisco, currently Head of Support at Zeplin, where she aligns support operations with product goals and engineering roadmaps. With more than 11 years across startups and tech, she has progressed from hands-on support to strategic leadership, shaping processes, metrics, and cross-functional collaboration. Her background as a software developer and co-founder of Giysicini informs her ability to translate user feedback into actionable product improvements and scalable support flows. She specializes in building efficient support systems, mentoring teams, and cultivating internal and external partnerships to drive customer satisfaction and business value. Didem holds a BS in Electronics and Communications Engineering from Yildiz Technical University, providing a strong technical foundation for user-centered leadership. Her career reflects entrepreneurial grit, balancing venture-building with scaling customer-facing operations in fast-growing environments.
11 years of coding experience
8 years of employment as a software developer
Kırklareli Anadolu LisesiBS, Electronics and Communications Engineering, BS, Electronics and Communications Engineering at Yildiz Technical University
EnglishGithub contributions (1)
EsyaKutuphanesi/esyakutuphanesi
May 2014 - May 2016
Contributions:196 commits, 82 pushes, 5 branches in 2 years 1 month
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