John Yerhot
Nerdy Stuff Guy at Claire and Ethan’s Big Business LLC
Rocklin, California, United States
Summary
👤
Senior🎓
Top SchoolJohn Yerhot is a seasoned technology leader who builds scalable, customer-centric software support organizations, drawing on 17+ years spanning startups and large platforms. An early GitHub Enterprise Support member who rose to Director of Business Support, he grew the North American team to ~30 engineers and managers and helped navigate the organization through Microsoft's $8B acquisition while overseeing 60+ global support staff. He has led Head of Support roles at PlanetScale and Instabase, building teams from the ground up, hiring globally, implementing Zendesk, and launching multiple self-serve and sales-serve offerings with strong KPIs and feedback loops. His career also includes leadership roles at Replit, Tidelift, Engine Yard, and other notable teams, consistently turning customer insights into product and process improvements. Based in Rocklin, California, he brings a rare blend of hands-on engineering, people leadership, and process discipline—and even a burger-flipping origin story—that fuels his drive to create high-trust, scalable support ecosystems.
17 years of coding experience
10 years of employment as a software developer
Lake Superior CollegeElementary Education, Elementary Education at University of Minnesota-Duluth
Stackoverflow
21reputation
2kreached
1answer
0questions
Github Skills (42)
recipe10
cookbook9
planetscale9
mruby9
database8
scaling8
cloud-platform8
mkv8
mysql8
uniform7
vitess7
metadata7
utorrent7
jenkins6
jenkins-pipeline6
Programming languages (6)
Github contributions (5)
johnyerhot/EY-Rails-3.1-testing-shizzy
Feb 2022 - Mar 2025
shizzy
Contributions:14 PRs, 16 pushes, 15 branches in 3 years 1 month
rust
johnyerhot/johnyerhot.com
Oct 2011 - Jul 2013
Contributions:17 commits, 14 PRs, 17 pushes in 1 year 9 months
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