Samuel Castle
Tier 3 Escalation Engineer
Greater Seattle Area United States
Summary
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Senior🎓
Top SchoolSamuel Castle is a seasoned Tier 3 Escalation Engineer at Smartsheet in the Greater Seattle area, bringing 9 years in tech and 5+ years in fast-paced software environments. He excels at translating complex technical issues into actionable solutions for customers while collaborating cross-functionally to improve products and processes. A former Technical Support Specialist and Tier 2 Escalations, he advanced into escalation engineering, leveraging a full stack foundation built at Coding Dojo and complemented by Bellevue College certificates in programming and computer science. His background spans EDI and international logistics support, including hands-on work with MySQL, data feeds, and customs requirements, underpinning his ability to scope and resolve technically intricate customer incidents. He combines independent initiative with strong teamwork, and is known for turning challenging problems into reliable, scalable software outcomes. Based in the Seattle area, he continues to grow as a technically versatile engineer with a track record of improving customer outcomes and knowledge management.
9 years of coding experience
Certificates: Basic Programming Essentials, Programming with Python: 1, Programming with Python: 2, Computer Science, Certificates: Basic Programming Essentials, Programming with Python: 1, Programming with Python: 2, Computer Science at Bellevue CollegeFull Stack Web Development, Full Stack Web Development at Coding DojoUniversity of Northern ColoradoAssociate’s Degree, Fire Science/Fire-fighting, Associate’s Degree, Fire Science/Fire-fighting at Pikes Peak Community College
EnglishProgramming languages (2)
Github contributions (5)
sgcastle/web_fundamentals_css
Mar 2017 - Mar 2017
Contributions:10 pushes, 1 branch in 5 days
sgcastle/alien_invasion
Feb 2017 - Feb 2017
Contributions:10 pushes, 1 branch in 3 days
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