Yana
Javascript Developer
Summary
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SeniorYana Ivanova is a seasoned Service Delivery Lead with over 16 years of ITIL-based operations, incident management, and service optimization, currently driving delivery excellence at DXC Technology in Luxembourg. She specializes in crisis and major incident leadership, disaster recovery readiness, and capacity planning, consistently aligning IT services with business goals to boost customer satisfaction in highly regulated sectors like insurance. Holding a Bachelor of Business Administration with ITIL and Agile Project Management certifications, she bridges strategic governance with hands-on delivery across large-scale transformations. Her career spans leadership roles at DXC and HPE, where she built robust incident management practices, SLAs, and continuous improvement programs, delivering measurable increases in stability and performance. In addition to operations, she now emphasizes project management and cost optimization, leveraging cross-functional collaboration to reduce risk and drive value.
8 years of coding experience
Github Skills (9)
lms9
learning-management-system9
categories9
usability8
adminlte6
admin6
middleware4
administration4
administrator4
Programming languages (3)
Github contributions (5)
konsept-ch/cep-middleware
Sep 2020 - Mar 2022
Contributions:1 review, 10 PRs, 87 pushes in 1 year 6 months
YanaMIvanova/Claroline
Apr 2021 - Aug 2021
Learning management system
Contributions:89 pushes, 8 branches in 4 months
management-systemlearning-management-systemlearning-management
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