Summary
Shiv Bhatia is a results-driven IT professional with 8 years of system administration and support experience in the information technology and services sector. He is currently a Support Engineer at Microsoft, focusing on troubleshooting semantic models and dataflow configuration and performance, on-premise data gateway and virtual gateway performance, and Azure Active Directory (Microsoft Entra ID) issues to resolve Power BI challenges, while collaborating with product teams to improve documentation. Previously, he served as Systems Analyst at the Provincial Health Services Authority and as Senior Remote Systems Administrator at Change Healthcare, building strong Linux, SQL, and cross-team diagnostic skills. Shiv holds a Bachelor of Technology in network security development and administration from BCIT, complemented by studies in computer engineering and computing sciences. Based in Surrey, British Columbia, he combines hands-on technical depth with a customer-focused approach, often helping users help themselves through clear, actionable documentation.
8 years of coding experience
3 years of employment as a software developer
British Columbia Institute of Technology (BCIT)
Computer Engineering, Computer Engineering at Chitkara university
Computing Sciences and Information Systems, General Diploma, Computing Sciences and Information Systems, General Diploma at Douglas College
English, Hindi, Punjabi