Grace Chen
UX Researcher at CIBC Capital Markets
Old Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolGrace Chen is a UX Researcher with eight years of experience, currently shaping product strategy at CIBC Capital Markets. She combines a Cognitive Science and UX Design foundation from UCSD with a Master of Information in UX Design from the University of Toronto to turn human insights into data-driven, inclusive design, prioritizing accessibility, digital wellbeing, and personal privacy. Her work spans financial services, healthcare tech, and education, and she leads end-to-end research initiatives at CIBC Investor's Edge, delivering ongoing insights to guide product strategy. She also designed self-serve processes to reduce call center workloads and contributed UX input to design systems and pattern libraries at RBC Wealth Management. Based in Old Toronto, Grace has a track record of collaborating with students, seniors, and other vulnerable populations to surface hidden needs and create accessible, user-centered solutions.
8 years of coding experience
1 year of employment as a software developer
University of California San DiegoMaster of Library & Information Science - MLIS, User Experience Design, 3.96, Master of Library & Information Science - MLIS, User Experience Design, 3.96 at University of Toronto
Spanish, Chinese, English
Github Skills (4)
wizard3
command-line-tool2
macos1
command-line1
Programming languages (1)
Github contributions (5)
gracepchen/cogs121
Apr 2018 - Jun 2018
Contributions:73 commits, 58 pushes, 1 branch in 1 month
mikeona120/Soundsters-A7
Feb 2018 - Feb 2018
Contributions:25 pushes in 3 days
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