Shanna Walsh
Austin, Texas Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolShanna Walsh is a customer-focused software professional with more than a decade in the industry, currently leading the Critical Response Center as Customer Support Principal at Blackbaud in Austin, Texas. She blends hands-on development skills (HTML5/CSS3, JavaScript and React, Python, REST APIs) with cross-functional leadership to deliver proactive, scalable support for nonprofit clients. With a United States Air Force background, she brings disciplined training, process rigor, and a talent for mentoring, currently guiding seven teammates across product management, support, and professional services. She is pursuing a Masters in Cybersecurity and Information Assurance to strengthen her ability to protect digital social-good platforms while continuing to explore GenAI and modern web technologies. Outside work, she enjoys time with family, hiking, cooking, reading, and beach life.
8 years of coding experience
4 years of employment as a software developer
Full Stack Developer Bootcamp, Full Stack Developer Bootcamp at SkillcrushBachelor of Science - BS, Information Technology, Bachelor of Science - BS, Information Technology at University of PhoenixAssociate of Science - AS, Electronic Systems Technology, Associate of Science - AS, Electronic Systems Technology at Community College of the Air ForceBachelor of Arts - BA, Web Design & Interactive Media, Bachelor of Arts - BA, Web Design & Interactive Media at The Art Institute of Austin
Stackoverflow
1reputation
0reached
0answers
0questions
Programming languages (1)
Github contributions (5)
shannawalsh/portfolio2024
Mar 2024 - Dec 2024
Contributions:40 pushes, 4 branches in 8 months
shannawalsh/unplugged
Dec 2023 - Jun 2024
Contributions:21 pushes, 1 branch in 6 months
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