Rafael Torquato
Consultor Especialista - CRM Zendesk at Century Data BR
São Paulo, Brazil
Summary
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Senior🎓
Top SchoolRafael Torquato is a results-driven CRM Zendesk consultant with over a decade of experience delivering innovation and measurable impact across Brazil, Argentina, Chile, and the US. He currently leads Zendesk CRM initiatives at Century Data BR, including work for Gilbarco Veeder-Root across LATAM, the US, and beyond. With a background in Advertising, he brings a UX- and communication-focused lens to CRM projects, from Lacoste Brazil’s first e-commerce to Ambev’s Sempre em Casa, Chopp Brahma Express, and Zé Delivery programs. His career spans roles in Zendesk CRM & BI, solution architecture, and customer success, building automations, APIs, dashboards, and KPI-driven reports for clients such as Adobe Latam, Pandora, Lacoste, Volvo, and more. Based in São Paulo and holding an Advertising degree from Unisa, Rafael merges creative strategy with technical execution to turn complex customer journeys into scalable, data-informed CX solutions.
10 years of coding experience
Advertising, Advertising at Unisa- Universidade de Santo Amaro
EnglishProgramming languages (5)
Github contributions (5)
rafaeltorquato/lab-java-architecture
May 2018 - Feb 2021
An example of a decoupled java architecture, focused on domain.
Contributions:23 pushes, 2 branches in 2 years 9 months
focuseddecoupleddomainjavaarchitecture
rafaeltorquato/algorithms-in-java
Dec 2021 - Feb 2022
Contributions:34 pushes, 1 branch in 1 month
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