Mike Waggoner
Senior Principal Customer Success Manager at Zendesk
Cincinnati Metropolitan Area United States
Summary
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SeniorMike Waggoner is a Senior Principal Customer Success Manager with 13 years of experience powering value for cloud-based SaaS customers. Based in the Cincinnati metropolitan area, he currently leads customer success at Zendesk, driving initiatives across go-to-market strategy, product development, renewals, and cross-functional collaboration. He is a strong communicator and a principled leader who brokers solutions to align customer outcomes with his company's objectives. His expertise spans cloud services, CRM, cloud integrations, managed services, call center operations, project management, and vendor management, with a track record of improving adoption and retention. Outside of day-to-day delivery, he champions client advocacy and team development, bringing a practical, customer-centric approach to SaaS at scale.
13 years of coding experience
Stackoverflow
2,809reputation
229kreached
28answers
1question
liquid
top-5%
apache
top-5%
linux
top-5%
json
top-5%
jekyll
top-5%
Github Skills (114)
shell10
cli10
zsh10
oh-my-zsh9
linux9
wordpress9
spice9
plugins9
auto-update9
python9
bash9
plugin9
cli-app9
docker9
docker-hub9
Programming languages (10)
Github contributions (5)
here/.dotfiles
Apr 2012 - May 2015
Contributions:91 commits, 6 pushes, 1 branch in 3 years 1 month
here/inspace
Apr 2015 - May 2015
Contributions:49 pushes, 1 branch in 24 days
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