Sojan Jose is a San Francisco–based software entrepreneur and engineer with 12 years of experience, currently Co-Founder and CTO of Chatwoot. He leads development of Chatwoot, the popular open-source alternative to Intercom/Zendesk, contributing deep backend work including attachment APIs, email channel integration and conversation state logic. A serial founder (Marketfox, Pepalo, Foober) and YC alum (W17), he has held senior engineering and consulting roles at Freshworks, BigBinary and Vineti. A trained designer and self-described artist and storyteller, he pairs product-minded design with systems-level engineering to ship delightful, scalable customer support experiences.
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
Role in this project:
Back-end Developer
Contributions:95 releases, 1495 reviews, 760 commits in 3 years 5 months
Contributions summary:Sojan primarily worked on type casting environment variables, fixing greeting message logic when pre-chat forms are enabled, and enabling the email channel. They also implemented the API for the conversation attachments and handled the logic for conversation status updates. These contributions focused on core backend functionality and integration with different communication channels within the Chatwoot platform, reflecting a strong grasp of the application's internal workings.
Opensource alternative to Intercom, Drift, FreshChat
Contributions:2 PRs, 19 pushes, 13 branches in 1 year 10 months
driftopensource-alternativefreshchatintercom
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