Summary
Xiaoying Guo is a results-driven product management leader at Microsoft, currently Principal PM Manager for the Language Service team in Azure Cognitive Services, based in Redmond. With 10 years at Microsoft, she specializes in AI-driven solutions and LLM-based agentic capabilities, owning NLU/NLG services such as summarization, content generation, sentiment analysis, and language detection, and champions Responsible AI. She previously led AI investments for Dynamics 365 Customer Service Insights, shaping product vision, release strategy, and data-driven KPIs, and delivering features like auto-generated conversation summaries and knowledge articles. Her work spans Power Virtual Agents tooling, Office Developer Tools for Visual Studio, and cross-functional collaboration with applied science, AI research, engineering, and design to turn cutting-edge research into practical customer value. She combines enterprise-scale product leadership with a hands-on approach to engineering and partnerships, aligning customer outcomes with AI capabilities. Based in Redmond and educated in software engineering from Tongji University, she brings a global perspective to building scalable AI-powered customer service solutions.
10 years of coding experience
15 years of employment as a software developer
B.E., Software Engineering, B.E., Software Engineering at Tongji University
European Project Semester, Computer Science; Marketing, European Project Semester, Computer Science; Marketing at Copenhagen University College of Engineering
English, Chinese, Japanese