David Hankes
IT Innovation Manager
Chicago, Illinois, United States
Summary
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Senior🎓
Top SchoolDavid Hankes is a seasoned technology leader focused on civic tech and public-sector digital transformation, with 16 years of experience spanning UX design, service design, IT governance, and program leadership. Based in Chicago, he currently leads a balanced portfolio of growth and disruption initiatives as IT Innovation Manager for the Village of Downers Grove, driving CMS procurement, eSignature workflows, and large-scale digitization of permits and records to improve citizen services. As Co-Founder and Head of UX/Design at CityTech USA, he has built user-centered design capabilities and led cross-functional teams to deliver public-facing digital experiences since 2003. His background includes hands-on roles as Internet Operations Administrator and OnBase Administrator, where he implemented efficiencies that reduced staff research time and halved HR processing tasks. He holds an MS in Human-Computer Interaction from DePaul University and brings executive presence with a practical, design-led approach to modernize government technology. A proven catalyst who blends strategy with execution, he turns complex public requirements into scalable, auditable digital solutions that elevate resident experiences.
16 years of coding experience
8 years of employment as a software developer
Certified Government Chief Information Officer Information Technology, Certified Government Chief Information Officer Information Technology at Rutgers UniversityGithub contributions (1)
drhankes/form_creator
Jul 2009 - Jul 2009
Contributions:2 commits in 1 day
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