Mike Pooler
Customer Success Manager at Dealer Alchemist
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolMike Pooler is a results-driven Customer Success Manager based in New York with more than a decade of experience helping B2B SaaS and Adtech clients achieve adoption, retention, and measurable success. He is currently delivering strategic CSM programs at Dealer Alchemist (2025–present), translating client goals into scalable onboarding and success outcomes. Previously at Robin, he built and led in-depth admin and end-user training, designed 1-to-many onboarding webinars, and maintained an above-80% 1-year renewal rate across onboarded accounts. At Angi, he led comprehensive kickoff calls, aligned client goals with proactive solutions, and consistently achieved the lowest churn while beating KPIs by 5%+. His earlier work in HomeAdvisor and in independent music/artist development adds a creative, branding-focused dimension to his approach, enhancing how he communicates value and builds trust. Based in NYC, he combines client empathy with cross-functional collaboration across Product, Engineering, and Support to turn feedback into actionable improvements.
10 years of coding experience
SUNY OneontaAmerican InterContinental University
Github Skills (14)
dice9
character-sheets9
mvp7
mvp-android7
blueprint7
mobius6
discord6
architecture5
chrome5
chrome-extension5
data-binding5
kotlin5
android-architecture4
android4
Programming languages (2)
Github contributions (5)
mazzola/dnd-beyond-dice-chrome-extension
Jul 2020 - Jun 2021
A Chrome Extension that listens for dice rolls on D&D Beyond Character Sheets and posts the results into a Discord server via a bot.
Contributions:21 reviews, 24 commits, 14 PRs in 11 months
rollsdice-rollsdiscordbotchrome
mazzola/mobius-android-sample
Jun 2018 - Sep 2018
Android Architecture Blueprint sample app implementation using Mobius
Contributions:7 pushes in 2 months
blueprintmvpmvp-androidandroidkotlin
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