Associate General Manager, Capacity Planning Customer Insights
Singapore
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Summary
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Senior
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Top School
Victor Liu is a seasoned aviation operations and capacity planning leader based in Singapore, currently Associate General Manager of Capacity Planning & Customer Insights at Changi Airport Group. With 15+ years at the world’s leading airport operator, he has driven market research, marketing strategy, capacity planning, operations digitalisation and customer experience tracking. He leads high-performance teams and cross-stakeholder programs to implement digital initiatives, including an intelligence system that tracks flight loads and arrival times, triggers gate reassignment and staffing adjustments to minimise queues at immigration. He has spearheaded just-in-time capacity activation with airlines and government agencies to keep Singapore ahead during traffic recoveries, and oversees slots coordination and intermodal/hub strategies. He holds a MIS degree from the National University of Singapore and an MBA in Finance & International Business from Nanyang Technological University, reflecting a strong blend of analytics and business acumen.
11 years of coding experience
Master of Business Administration (MBA), Finance & International Business, 4.8 out of 5.0, Master of Business Administration (MBA), Finance & International Business, 4.8 out of 5.0 at Nanyang Technological University
Bachelor (2nd Upper Honors) of Computing, Management Information Systems (MIS), Bachelor (2nd Upper Honors) of Computing, Management Information Systems (MIS) at National University of Singapore
Contributions:56 pushes, 2 branches in 1 year 4 months
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