Summary
Dillon Downey is a Portland-based technology leader with 10 years of experience spanning frontend web development and technical support operations. As Senior Manager of Support Operations at Dealer Spike LLC, he drives cross-functional collaboration, optimizes the support lifecycle, and partners with engineering to translate client feedback into product improvements. His hands-on frontend background with HTML, CSS, LESS, JSON, jQuery, and JavaScript informs a customer-centric approach to scaling reliable platforms. He has advanced through Dealer Spike since 2018, from Technical Support Specialist to Senior Manager, demonstrating strong leadership and process improvement. Dillon combines formal training from Dev Bootcamp and an A.A.S. in Computer and Information Sciences with FERPA-compliant web content development experience. Based in Portland, Oregon, he mentors teams, leads training efforts, and delivers proactive, measurable support outcomes.
11 years of coding experience
13 years of employment as a software developer
Computer Science, Computer Science at Santa Rosa Junior College
Software & Web Engineering, Dog Tags, Software & Web Engineering, Dog Tags at Dev Bootcamp
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General, Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General at Portland Community College
General Education, General Education at Sonoma State University
javascript, html, css