Dillon Downey
Senior Manager Of Support Operations
Portland, Oregon, United States
Summary
👤
Senior🎓
Top SchoolDillon Downey is a Portland-based technology leader with 10 years of experience spanning frontend web development and technical support operations. As Senior Manager of Support Operations at Dealer Spike LLC, he drives cross-functional collaboration, optimizes the support lifecycle, and partners with engineering to translate client feedback into product improvements. His hands-on frontend background with HTML, CSS, LESS, JSON, jQuery, and JavaScript informs a customer-centric approach to scaling reliable platforms. He has advanced through Dealer Spike since 2018, from Technical Support Specialist to Senior Manager, demonstrating strong leadership and process improvement. Dillon combines formal training from Dev Bootcamp and an A.A.S. in Computer and Information Sciences with FERPA-compliant web content development experience. Based in Portland, Oregon, he mentors teams, leads training efforts, and delivers proactive, measurable support outcomes.
11 years of coding experience
13 years of employment as a software developer
Computer Science, Computer Science at Santa Rosa Junior CollegeSoftware & Web Engineering, Dog Tags, Software & Web Engineering, Dog Tags at Dev BootcampAssociate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General, Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General at Portland Community CollegeGeneral Education, General Education at Sonoma State University
javascript, html, css
Stackoverflow
33reputation
386reached
0answers
2questions
Github Skills (17)
ardrone8
ruby-on-rails6
heroku6
ruby-on-rails-76
express-app6
github6
ruby6
git6
parrot4
nodejs3
react-js2
react2
reactjs2
rails-app2
rails1
Programming languages (1)
Github contributions (5)
downeyd27/personal_website
Jun 2015 - Jun 2016
Contributions:110 PRs, 226 pushes, 67 branches in 1 year
reactnextjs
downeyd27/downeyd27.github.io
Jan 2015 - Nov 2018
Contributions:6 PRs, 66 pushes, 6 branches in 3 years 11 months
reactnextjs
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