Jitendra Zaa is a seasoned technology executive and Salesforce-focused architect with over 12 years delivering digital transformations for Fortune 500 clients. He currently leads IBM's North America Salesforce Architect community as Managing Technical Architects and serves as CTO for IBM's Communications and Industrial Markets, shaping architecture strategy and delivery. A Salesforce Certified Technical Architect and former Salesforce MVP (2014–2022), he established IBM's CTA Academy and mentors a growing team of Salesforce Technical Architects. His expertise spans Field Service Lightning, Analytics, and Mulesoft, with strong presales capabilities and a proven track record in financial services and retail domains. Based in the Atlanta area, he is expanding CTO-focused studies at MIT since 2023, blending academic rigor with hands-on leadership.
12 years of coding experience
12 years of employment as a software developer
Chief Technology Officer, Chief Technology Officer at Massachusetts Institute of Technology
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