Summary
Ben Whitfield-heap is a seasoned product leader with over a decade of delivering data-driven, user-centered software across public, private, and charity sectors. As Head of Product at Kahootz, and formerly a senior product manager at NHS England, he has steered multi-year growth, scaling enterprise collaboration tools from 8k to over 50k monthly active users and securing £1.5m in capital investment for NHS-owned platforms. He excels at agile delivery, establishing North Star metrics, implementing customer service desks, and turning complex requirements into accessible, high-impact products that meet accessibility standards. A proponent of 'tech for good,' he has led open standards, interoperability initiatives, and cross-organizational collaboration to improve public services. He holds Scrum, ITIL, MSP, AgilePM, and PRINCE2 certifications, and started his career building digital capabilities across government and healthcare before moving into leadership roles in product management.
11 years of coding experience
12 years of employment as a software developer
2:1 (hons) Business Administration, 2:1 (hons) Business Administration at University of Bath